COMPLAINT & TAKE-DOWN PROCEDURE 

Last Updated: May, 2026 

Cedar Grove International is committed to maintaining the integrity, professionalism, and lawful operation of the Platform. 

This Complaint & Take-Down Procedure explains how users, rights holders, regulators, and affected parties may report concerns relating to listings, accounts, content, or conduct on the Platform. 

1. REPORTABLE ISSUES 

Complaints or reports may relate to: 

• fraudulent listings; 

• false or misleading information; 

• unauthorized property advertisements; 

• impersonation; 

• intellectual property infringement; 

• unlawful or prohibited content; 

• scams or suspicious conduct; 

• regulatory violations; 

• abusive conduct; 

• disputes regarding authority to market a property. 

2. HOW TO SUBMIT A COMPLAINT 

Complaints may be submitted by email or through designated reporting mechanisms on the Platform. 

Reports should include: 

• complainant’s full name and contact information; 

• description of the issue; 

• relevant listing URL or account information; 

• supporting documents or evidence where available; 

• explanation of the complainant’s relationship to the matter. 

Anonymous or incomplete reports may limit our ability to investigate. 

3. REVIEW PROCESS 

Upon receiving a complaint, Cedar Grove International may: 

• acknowledge receipt; 

• request additional information; 

• review the relevant content or account; 

• contact involved parties; 

• temporarily restrict visibility of content; 

• conduct internal investigations; 

• refer matters to authorities where appropriate. 

4. TAKE-DOWN & ENFORCEMENT ACTIONS 

At its sole discretion, Cedar Grove International may: 

• remove listings; 

• suspend accounts; 

• terminate accounts; 

• restrict access; 

• issue warnings; 

• preserve records and evidence; 

• report matters to law enforcement or regulators. 

We are not obligated to remove content solely because a complaint has been submitted. 

5. FALSE OR MALICIOUS REPORTS 

Submitting intentionally false, misleading, abusive, or malicious complaints may result in: 

• rejection of the complaint; 

• account suspension; 

• legal action where appropriate. 

6. NO GUARANTEE OF OUTCOME 

While we aim to review complaints reasonably and in good faith, Cedar Grove International does not guarantee: 

• specific enforcement outcomes; 

• resolution of disputes; 

• recovery of losses; 

• or legal determinations regarding ownership or rights. 

Users may need to pursue independent legal remedies where appropriate. 

7. COOPERATION WITH AUTHORITIES 

Cedar Grove International reserves the right to cooperate with: 

• law enforcement agencies; 

• courts; 

• regulators; 

• government authorities; 

• and lawful investigations 

where legally required or reasonably necessary. 

8. RECORD RETENTION 

We may retain complaint records, communications, logs, account information, and related materials for compliance, security, investigative, legal, or operational purposes. 

9. CHANGES TO THIS PROCEDURE 

We may update this Procedure from time to time. 

Updated versions become effective upon publication on the Platform. 

10. CONTACT INFORMATION 

Complaints and take-down requests may be submitted to: 

Cedar Grove International 

Email: legal@cedargrove.co.ke 

Phone:  +254 782 662221